Shipping and Delivery

Thank you for choosing Lakshya Gems. We strive to ensure your order reaches you safely and on time. Please review our shipping policy below for complete details on processing, delivery timelines, shipping charges, and more.

🛍️ Order Processing Time

• Orders are processed within 2–4 business days after successful payment confirmation.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• You will receive an email or SMS confirmation once your order is shipped, including tracking details if available.

🚚 Shipping Within India

We currently ship across India.

• Standard Delivery Time: 5–10 business days after dispatch (depending on your location).
• Shipping Charges: Calculated at checkout. We may offer free shipping on orders above ₹[2000].
• Courier Partners: We use trusted services such as Delhivery, DTDC, Bluedart, and India Post.

🌐 International Shipping

We do not currently offer international shipping via our website. If you’re based outside India and wish to place an order, please email us at lakshyagems1310@gmail.com and we will try to assist you manually.

📦 Tracking Your Order

• Once your order is shipped, you’ll receive a tracking link via email or SMS.
• Please allow 24–48 hours for tracking updates to appear in the system.

⚠️ Delivery Delays

Delivery times may be affected by:

• Weather disruptions or natural calamities
• Public holidays and festivals
• Operational delays from courier services

While we aim to ensure timely delivery, Lakshya Gems is not liable for delays once the order has been handed over to the courier. However, we are happy to help track delayed shipments on your behalf.

💔 Damaged, Defective, or Lost Orders

• If your order arrives damaged, defective, or incomplete, please contact us within 7 hours of delivery.
• Send an email to lakshyagems1310@gmail.com with:
  • Order number
  • Clear photos/videos of the package and product
  • Description of the issue
• We will verify the claim and offer a resolution, which may include a replacement, credit, or refund.

Requests raised after 7 hours of delivery may not be eligible for support.

🚫 Incorrect Address Policy

• Please double-check your shipping address and contact number at checkout.
• Lakshya Gems is not responsible for packages delivered to an incorrect address due to customer error.
• Reshipping may be chargeable if the package is returned to us.

📞 Contact Us

For all shipping-related questions or support, feel free to reach out to us:

📧 Email: lakshyagems1310@gmail.com
📱 Phone/WhatsApp: 07208383136
📍 Business Address: Shop no. 248 , 1st floor, Raghuleela mall, Kandivali, Jai Bhim Sanjay Nagar, Kandivali West, Mumbai, Maharashtra 400067